Road Side Assistance

Stay confident across Canada with our 24/7 Volkswagen Roadside Assistance

Whats included?

In the event of a mechanical breakdown or collision, we provide towing to either the nearest Volkswagen dealership or your preferred VW dealership within 50 km.

Call 1-800-411-6688 for assistance and to access these services:

  • Battery jump start
  • Flat-tire service
  • Lock-out service
  • Gasoline delivery service
  • Emergency winching service
  • Trip interruption benefits (warrantable repairs only)

In the case of a collision, Volkswagen Roadside Assistance provides free accident towing to a Volkswagen Certified Collision Repair Facility for all vehicles up to 15 years old. In the unfortunate event of an accident, ensure your vehicle is brought to a Volkswagen Certified Collision Repair Facility.

Have this information ready before calling 1-800-411-6688

  • Your Vehicle Identification Number (VIN), located on your registration, insurance or windshield (on the driver’s side)
  • Year, model, colour, and license plate number
  • Vehicle location, including nearest intersection or street address

Are New Vehicles Covered?

New vehicles

We want you to have more peace of mind on the road with your new Volkswagen. That’s why new vehicles sold in Canada are eligible for 4-years or 80,00 km*, from the moment you drive off the lot.
*Whichever occurs first.

Certified Pre-owned coverage

All VW Certified Pre-Owned vehicles come with Roadside Assistance coverage. The length of coverage varies between our CPO Assurance Program and Premium Assurance Program.